Answers to Your Terms & Conditions Questions
You agree to these terms when you complete account creation. The key points: you confirm you meet eligibility requirements where local law permits; your deposit method is registered in your name; and you accept our conduct policies for the lobby, live tables and slots. You can review the full text anytime in Account Settings under Legal Documents.
You can update your email and phone number anytime in Account Settings. Payment method details cannot be changed retroactively for security; to add a new deposit method (DANA, OVO, GoPay or QRIS), add it as a new card in your Wallet and use it for your next deposit. Withdrawal methods must match your deposit history.
Violations—such as sharing your login, using automation tools, or playing from a restricted region—may result in account suspension or closure. We investigate all reported breaches before taking action. You have the right to appeal via support with your account ID and evidence of the disputed activity.
We retain account data, transaction history and payment details for five years after you close your account, as required by anti-money-laundering regulations. You can request a full data export from Account Settings at any time. After the retention period, we securely delete all personal information.
Yes. Submit a withdrawal request in your Wallet and select your method (DANA, OVO, GoPay or QRIS). We verify the request against your account history and process payouts within 24 hours of approval. Funds typically arrive in your payment account within 1-3 business days depending on your bank.
Change your password immediately and contact support via live chat or email. We will investigate and lock any suspicious transactions while your case is reviewed. If fraud is confirmed, we reverse the transaction and credit your account within 2-3 business days.
We do not sell or rent your personal data. We share only the minimum information required with payment processors (DANA, OVO, GoPay, QRIS) to settle your deposits and withdrawals, and with regulators where local law requires. All sharing partners must meet our data-protection standards.
